Summa
Summa collects reviews, comments and messages from delivery apps and social channels, matches each to the right brand and kitchen, and turns what customers say into replies, tickets and leads.
What's included.
Collected, matched, sorted and acted on — with the cause of a problem visible once.
Every Channel, One Inbox
Reviews, comments, direct messages and email from delivery apps, Google, Facebook, Instagram, WhatsApp, TikTok, Tripadvisor, LinkedIn, X and YouTube.
Matched to Brand and Kitchen
Every item arrives with rating, text, language, brand, kitchen, platform and order date, so complaints reach the right owner.
Source Health
Delivery platforms do not always share data openly. Gaps are shown for every source instead of going silent.
Mention Map
See what customers talk about at a glance. Tile size shows mentions and colour shows praise or criticism, with the underlying reviews one click away.
Kitchen View
Problems are grouped by the physical kitchen as well as the brand, so one cause is seen once and fixed once.
Reply, Ticket or Lead
Reply in Arabic or English with AI-assisted drafts, route a ticket to the kitchen lead with an SLA clock, or hand a lead to sales.
Alerts
Mentions that cross a weekly threshold raise an alert, so a spreading problem is spotted in minutes.
SLA Tracking
Overdue tickets escalate to the area manager. Nothing goes quiet.
Fix Confirmation
A kitchen's ratings are watched for two weeks after the fix, as proof the fix held.
Proven at scale
Trusted by enterprises,
banks, and startups.
Capabilities
Built for scale.
Built for restaurant, cafe and retail groups running many brands and locations.
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